Request deletion in the app
- Sign in to SA Connect.
- Open Profile, then Account & privacy.
- Choose Request account deletion.
- Type DELETE and submit the request.
We aim to complete verified requests within 30 days and will explain any permitted extension. You can cancel while the request is awaiting review.
If you cannot access your account
Open the secure website support form and use the email address registered to your account. Choose Account & sign-in and use the subject “Account deletion request”. Never include your password, payment-card details or verification codes.
Selected data
Use available edit or delete controls for content. For other information, open the Support Centre or use the secure support form with the specific profile information, image, message or content you want removed.
What deletion does
Fulfilment removes or anonymizes your account and profile, authored community content, message bodies, uploads and device notification registrations, subject to necessary safety or legal preservation. Other people may retain copies they made outside SA Connect. Backups expire under provider retention schedules and are not used as active accounts; deletion records are reapplied after restoration.
Limited retention
Subscription and transaction records may be retained for tax, accounting, dispute and fraud-prevention obligations. Reports, moderation and security records may be retained to protect members and prevent repeat abuse, or longer where required by law.
No automatic charges apply, and paid subscriptions are not yet available. Deletion does not create a charge.